GDPR

Introduction

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU). Since the Regulation applies regardless of where websites are based, it must be heeded by all sites that attract European visitors, even if they don’t specifically market goods or services to EU residents. The GDPR mandates that EU visitors be given a number of data disclosures. The site must also take steps to facilitate such EU consumer rights as a timely notification in the event of personal data being breached.

Forms

If you fill out one of our contact forms, any information that you put into the contact form is collected to allow us to contact you in response to your contact form entry.

(Mailinglist) Sign-Ups

If you fill out one of our mailing list signup forms, any information that you put into the mailing list signup form is collected to allow us to add you to our mailing list as you have requested by submitting this form.

(live) Chat Forms

If you contact us via our live chat system on our website, any information that you put into the chat window is collected to allow us to communicate with you as you have requested by engaging in the live chat system.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by the Gatekeepers and does not cover the use of cookies by any advertisers.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We do not share your data with any third party services or individuals directly. We only share data for the purposes of our own access and we do not authorize any third party services to access your information except with our express permission for the purposes of assisting us in accessing your information.

How Long We Retain Your Data

If you complete a purchase on our website, WordPress automatically creates and account for you in order to store your order data and create your subscription. This account information is stored indefinitely to allow us to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes. If you fill out one of our contact forms, your data is stored in our website database indefinitely. Additionally, this information is stored in our website backups in Google Cloud for no longer than 90 days. If you sign up for our mailing list, your data is stored in ConvertKit.com indefinitely, or until that data is determined to be no longer valid or necessary for us to contact you in accordance with our mailing list procedures.

Your Rights Over Your Data

If you are a citizen of the EU/EEA and have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you are a citizen of the EU/EEA and have or have had a website service plan with the Gatekeepers, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Any information entered in to one of our contact forms is sent to us via email where we are able to read and respond to your message. This information is also stored in our website as part of our website backups for no longer than 90 days.

Any information entered into a mailing list signup form is sent to ConvertKit.com in order for us to send you our mailing list content.

Any information entered into our live chat system is being entered directly into software provided by Gist.com At the end of your live chat conversation, this information is sent to us via email in order for us to contact you regarding your live chat conversation.

Any information entered into our checkout forms is saved in our website. Your first name and email address are then sent to Zapier.com in order to add that data to our New Customers list at ConvertKit.com so that we can send you the information that you need to know about your new service plan with us. Payment information is never stored in our website and is added directly to Stripe.com where they securely store your credit card information and name in order to process your payments. Stripe also shares your email address with Stunning.co in order to send you emails in the event of a failed payment or plan cancellation.

If you have or have had an active care plan with us, we process additional information on your behalf. In order to access your website for the purposes of website maintenance, your name, email address, website address, website login username, hosting login username and/or your business name may be stored in Teamwork.com which we use as our support desk and project management software. Passwords are not saved in cleartext format and are only saved in the LastPass software, which encrypts your passwords.

How We Protect Your Data

We use two factor authentication in systems where we store any sensitive data such as passwords. This helps us to protect your information from unauthorized access by requiring more than just a username and password to access that information.

What Data Breach Procedures We Have In Place

The third party services that we use to store data are equipped to monitor unauthorized access and share with us any known system breaches. These third party services include ConvertKit.com, Gist.com, ManageWP.com. Additionally, if, at any point, the Gatekeepers becomes aware of a data breach through one of the third parties listed above, or by our own measures, we will immediately contact all affected parties and also take immediate action in accordance with the rules and regulations of the authority having jurisdiction.

Violations

Please report any violations of this website service contract or these TOS by contacting us through email at info @ gatekeepers [dot] tv.